applicants
Technical Support Engineer
at
OnlinePCExpert.net
in Noida, India
Sub-Category: Technical Support Engineer
PRINCIPAL RESPONSIBILITIES:
Manage end-user customer phone calls / Chat / E-mail
Demonstrate effective typing and verbal communication skills
Document case information
Utilize the Phone System
Demonstrate efficient problem solving and troubleshooting skills
Demonstrate commitment to client/internal/customer satisfaction
Demonstrate basic technical knowledge
Up sell the product plans of the organization
Implement and act in accordance with the organization’s information security policy
Protect assets from unauthorized access, disclosure, modification destruction or interference
Execute particular security processes or activities as may be assigned by the superior
Be accountable and responsible for actions taken
Report breach of security events or other security risks to the organization
BEHAVIORAL SKILLS:
Communication flow, sentence construction & correct grammar in written & Spoken English Communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)
Good listening and responding skills
TECHNICAL SKILLS:
Basic knowledge of PCs and Internet
Basic knowledge of operating systems – DOS, Win 98, Me, XP, NT, 2000
Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem
Basic technical troubleshooting skills/ability
CANDIDATE SPECIFICATION:
Bachelor's degree from a three-year college or university (BA, B.COM, BSC etc.)
Bachelor’s degree in Engineering (BE /B.TECH)
A+ Certification, RHCE, MCST, CIW, CCNA,CCNP, ECNE & MCSE Professionals would be an added advantage
Must Have 1+ years of experience in International Voice based Technical Customer Helpdesk/Project
Technical graduate (BCA, B tech, BE etc..) with at least 1 year of experience in any International Voice based process (Customer service, Collections, Sales etc..), provided they are technically strong and have an inclination to work in a tech proces
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